Best Wash Laundromat Saves 20-30 Labor Hours Per Week and Automates 90% of Calls with echowin

Executive Summary

• Company profile: A regional laundromat chain, Best Wash Laundromat that grew from 17 to 28 locations, focused on providing a clean, accessible customer experience.
• Core challenge: High, repetitive call volume forced two staff members to juggle phones on top of their day jobs. Complex after-hours refund requests were impossible to handle effectively due to a lack of on-site managers.
• echowin's answer: A no-code voice AI agent (Maya) to resolve common questions, triage urgency (calls/texts/emails), and launch a new after-hours refund workflow.
• Measured impact: 80–90% of inbound calls automated; 20–30 hours per week saved (~½ FTE); ~50% productivity improvement; far fewer missed calls while total call volume scaled with new stores.

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The Challenge

David O'Hara, Partner at Best Wash Laundromat, had deployed voice-bots before, but prior vendors’ traditional sales processes forced him to commit to a contract before he could even test the product—only to often discover the solution was not a good fit for his business needs. This lack of transparency and low quality of service left him in search of a better way to support his customer service team.

Two team members were tasked with fielding all calls on top of their main duties, where the majority of calls were simple, repetitive questions about hours and pricing—a significant waste of valuable employee time. Furthermore, complex issues such as refund requests were left unresolved after 8 PM, leading to frustrated customers and a poor brand experience.

 

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Why echowin

Discovered via search and quickly impressed by its simple training interface.

Fast & Easy Deployment: The client was able to set up a functional chatbot in just 30 minutes. This minimal viable product was so effective that it was immediately deployed, completely bypassing the long, traditional sales cycles of competitors.

Test Before You Buy: The ability to test and ensure the agent was optimized and compliant before committing to a contract was a key factor in the client’s decision.

Transparent & Accessible Pricing: In an industry notorious for expensive, legacy technology vendors, echowin’s transparent pricing helped the client avoid a competitor’s offer of up to $24,000 annually.

Standardize & Scale: The platform was key to scaling the business from 17 to 28 locations in just six months. As call volumes doubled and tripled, the platform’s immediate effectiveness and standardized solution allowed the company to handle the growth without adding more staff.

 

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Building the Solution

Rapid knowledge ingestion: The initial build took only 30 minutes because the platform allowed the client to simply “plop in” existing data without cleaning or formatting it.

Immediate scalability: Data was uploaded once, and “It [the AI agent] could answer for all of our stores with a high degree of accuracy.”

Time to value: The agent’s “functionality was immediately good enough to be deployed.”

“I really love echowin because I got in, I made an account, and I had a chatbot that was answering questions better than anything else that I'd seen in like 30 minutes.”
— David O’Hara, Partner, Best Wash Laundromat

Best Wash Laundromat deployed a no-code voice AI agent named Maya, which was:

• Trained to answer up to 90% of the company’s daily calls.

• Instructed to prioritize issues by sending text messages for semi-urgent items, creating a triage system between urgent phone calls and less urgent emails.

• Given a unique workflow for a major pain point: after-hours refund requests.

When a customer calls after hours, Maya collects their account information and logs the interaction, allowing the team to follow up within 24–48 hours. This new process transformed a previous pain point into a win.

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Results

 

 

“It's definitely had a very constructive and positive effect on our customers.”

— David O’Hara, Partner, Best Wash Laundromat

 

 

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Favorite Feature

Text message functionality for semi-urgent items, which helps prioritize tasks effectively.

 

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Next Steps

Best Wash Laundromat is expanding the same automation blueprint to new locations and is excited for new features, including actionable insights that will proactively alert them to issues.

 

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Ready to Automate Your Calls?

Put 90% of repetitive phone traffic on autopilot in weeks, not months. Request a demo to see echowin in action.