Build the agent thatroutes the call
Configure how the agent gathers intent, matches skills, decides on transfers, and hands context to the next queue or rep without forcing the caller through rigid menu trees.
Full Analytics for Transferred Calls
When calls are routed and transferred to your team, you don't lose visibility. Get complete insights, transcriptions, and analytics for the entire conversation—from AI greeting to final resolution.
Complete Transcripts
Get full, accurate transcriptions of both the AI portion and the transferred portion of every call.
Sentiment Analysis
Understand caller emotions and satisfaction throughout the entire conversation, including after transfer.
AI Summaries
Receive concise summaries covering key points from the complete call, not just the AI interaction.
Full Recordings
Access complete call recordings including the transferred portion for quality assurance and training.
Seamless Visibility Across the Entire Call Journey
Whether handled by AI or transferred to your team, every call is fully tracked, transcribed, analyzed, and recorded. You'll never miss important details or lose context when calls are handed off to customer service reps or departments.