Build AI Phone Agents forEnergy and Field Service
Configure agents for service intake, field dispatch, quoting, and outbound collections. Wire them to your CRM, rate database, and field service tool. Send SMS from the agent. Transfer to humans when your rules say so.
"We're seeing higher conversion rates on tire quotes compared to our website leads."
The work you have been doing by hand
Outbound campaigns, service intake, dispatch, rate quoting. The pieces operators hand-glue. Builders configure the agent around these instead.
Outbound campaigns live in spreadsheets
The delinquent account list is a spreadsheet someone calls through by hand. You want an agent that runs the list, personalizes the call, and writes outcomes back.
Call events do not reach your stack
Transcripts, outcomes, and tool calls live in three places. You want webhook events pushed to your data warehouse and CRM the moment each call ends.
Voicemail is a dead end
Customers do not call voicemails back. You want the agent to text a payment link or a booking link from the call itself.
Language coverage is patchwork
Spanish-speaking customers hit a wall when bilingual staff is out. You want an agent that handles the call in Spanish without a separate build.
Rate quoting is error-prone
Rates live in a database that does not always get read. You want the agent to call a rate-lookup tool before quoting anything, and log what it said.
DIY on LangChain or n8n got deep fast
You tried wiring this yourself. Model churn, latency, telephony. The plumbing ate the project.
Or you could build the agent and wire it to your stack.
Build the agents you need. Wire them to your stack.
One agent for outbound collections. One for service intake. One for quoting. Define tools for your CRM, your rate database, and your field dispatch. We handle model selection, latency, and the telephony layer. You build the behavior and wire the integrations.
Outbound Collections Agent
Configure an outbound campaign from a delinquent list
- Upload the list, personalize per account
- Send SMS with payment link from the call
- Write outcomes back to your CRM
- Leave dynamic voicemail per account
- Transfer to humans on your rules
Service and Billing Agent
Billing questions, plan changes, rate lookups
- Custom tool for your rate database
- Read billing via webhook or REST
- 70+ languages, including Spanish
- After-hours routing rules
Dispatch and Quoting Agent
Take service calls, quote jobs, create dispatches
- Wire to your field service system
- Call quoting tool for on-call pricing
- Transfer hot leads to sales
- Schedule callbacks from the call
Operators build their own agents
What a builder-operator does
- Writes the agent's instructions in plain language
- Defines custom tools for CRM, rate, and dispatch
- Attaches knowledge for service areas and plans
- Writes transfer and escalation rules
- Runs the agent on their own phone number
What we handle
- Model selection and model churn
- Speech-stack latency across STT and TTS
- Telephony, carrier routing, parallel calls
- Hosting, scaling, and observability
- Transcripts, logs, and event webhooks
The archetype is horizontal
Sean Porcher runs echowin across 8 Jiffy Lube locations and built the agent himself. Dave at Besh Wash runs it across 37 laundromats. Same temperament. Different verticals. Builder-operators in energy and field service fit the same mold.
"Smarter than employees, that's for sure." Sean Porcher, operator of 8 Jiffy Lube locations, built his echowin agent himself. No professional services engagement.
What the platform hands you
Builder actions. Each one is a concrete thing you configure.
Configure Outbound Campaigns
Set calling windows, retry rules, and per-account personalization. Upload a list, launch the campaign.
Business Compass
Agent extracts objections, rate concerns, and patterns across calls. Digest lands in your inbox.
Rate Lookup Tools
Wire a custom tool that reads from your rate database. The agent calls it before quoting. Constrain the prompt so it only quotes what the tool returns.
Transcripts and Event Webhooks
Every call emits a transcript, tool calls, and outcomes. Subscribe via webhook or pull through the API.
Security Controls
Role-based access, encryption at rest and in transit, audit logs you can export.
70+ Languages
Write prompts once. The agent switches language mid-call when the caller does.
Per-Region Configuration
Clone the agent per state or jurisdiction. Different rules, different knowledge, different transfer targets.
Live Dashboard
Watch calls, filter by outcome, export logs. Or stream everything to your own observability stack.
Transfer Rules
Write escalation rules in plain language. Agent calls the transfer tool with context. Fallback routing included.
SMS Send from Agent
Agent can send an SMS with a payment link, booking link, or form. Works through the SMS adapter.
Self-Serve
Credit-card signup. Build a working agent without anyone from echowin intervening. Talk to us when you want to.
The build loop is short
Write the agent. Wire the tools. Point a number at it. Iterate from there.
Write the agent
Day oneConfigure prompts, pick a voice, attach knowledge sources. Test it in the in-browser voice sandbox. Iterate on the behavior until it sounds right.
Wire your stack
Day twoDefine custom tools for CRM, rate lookup, quoting, and dispatch. Point them at your APIs or Zapier. Subscribe to call events via webhook.
Ship it
When readyPoint a number at the agent. Port a number or provision a new one. Monitor calls from the dashboard. Iterate on the prompt as you see real calls.
You build the agent. We handle the plumbing.
Model selection, speech-stack latency, telephony, scaling. Your time goes into the agent's behavior and the tools you wire.
DIY in n8n or LangChain vs. building on echowin
Operator voice
From a real operator"Smarter than employees, that's for sure. We're seeing higher conversion rates on tire quotes compared to our website leads."
Hear what your agents could sound like
Talk to a live agent, then build yours.
↑ Pick a style & talk
Joseph - Auto Repair
Joseph is the AutoWorkshop AI Receptionist, answering service, pricing, and hours questions while booking appointments and transferring calls when needed.
Builder-operator questions, answered
Questions from operators who configure their own agents. Want a walkthrough?
How much do I actually configure?
How do I wire the agent to my rate database?
Can I wire it to my field service system?
Can I run an outbound collections campaign?
Can the agent send SMS?
How do I get call events into my stack?
Does it work in Spanish?
How do I start?
How do I handle IT security review?
Can one agent run on parallel calls?
How does pricing work?
What happens when the agent is unsure?
Can I clone the agent per region or campaign?
How do my team members collaborate on the agent?
Do I keep control over what the agent says?
Start building your agents
Sign up, configure the agent, wire it to your CRM, rate database, and field dispatch. Point a number at it when you are ready. Self-serve. Talk to us when you want a walkthrough.
Operators like Sean Porcher, who runs 8 Jiffy Lube locations, build their own agents. Dave at Besh Wash runs it across 37 laundromats. Same archetype, horizontal across verticals.