Build AI Phone Agents forSecurity Operations
Configure an agent that runs dispatch intake, after-hours coverage, guard call-offs, and applicant screening. Wire it to your dispatch system and scheduling stack. Route by property and region. You build it. We handle the AI infrastructure under it.
The work you have been doing by hand
Dispatch intake, after-hours, guard call-offs, applicant calls. The pieces operators hand-wire. Builders configure the agent around these instead.
Answering services return flat text
You get a name and a callback number. Nothing structured. You want intake data written straight into your dispatch system as fields the system can act on.
After-hours is where intake dies
The 2am call asks the same five questions you asked yesterday. You want the agent to run that script, look up the property, and create the incident record.
Property and region routing is hand-work
Knowing which supervisor covers which site lives in someone's head. You want the routing rules configured in the agent, not scattered across sticky notes.
Guard call-offs eat supervisor time
Routine call-offs and late arrivals pull supervisors off security work. You want an agent that captures the reason and logs it to your schedule tool.
Applicant intake has no structure
HR gets voicemails. You want the agent to take availability, shift preferences, and experience, then send structured records to your HR tool.
No window into what got said
You want transcripts and call events streamed into your logs. Subscribe via webhook, pipe into your data warehouse, keep a trail for client reporting.
Or you could build the agent and wire it to your dispatch system.
Build the agents you need. Wire them to your stack.
One agent for dispatch intake. One for guard call-offs. One for applicant screening. Configure prompts, attach property and schedule data, define custom tools that write into your existing systems. Easier than wiring it yourself in n8n. Deeper than a boxed receptionist product.
Intake Agent
Noise, trespass, alarms, breaches. Structured fields out.
Property Routing
Attach site data as knowledge. Configure routing rules.
Guard Ops Agent
Call-offs, late arrivals, on-shift issues.
Applicant Agent
Availability, shift preferences, experience intake.
What the platform hands you
Builder actions. Each one is a concrete thing you configure, not a capability to admire.
Define Intake Fields
Tell the agent what to collect: incident type, address, caller info, details. The agent writes the structured record.
Business Compass
Agent extracts incident patterns and property hotspots from every call. Digest lands in your inbox.
Property Routing
Attach site and coverage data as knowledge. Configure the agent to look up the site and route accordingly.
Transfer Rules
Write the escalation rules in plain language. Agent calls the transfer tool with context. Fallback routing included.
Call-Off Intake
One agent for the call-offs line. Captures reason, logs to your schedule tool via custom tool call.
Applicant Intake
Agent takes applicant calls, gathers availability and experience, sends records to your HR tool.
Transcripts and Logs
Every call logged with transcript, tool calls, and outcomes. Stream via webhook or pull through API.
Language Coverage
English, Spanish, 70+ more. Write prompts once. Agent switches language when the caller does.
Live Dashboard
Watch calls as they happen. Filter by property, agent, outcome. Export logs to your own tools.
You build the agent. We handle the plumbing.
Model selection, speech-stack latency, telephony. Your time goes into the agent's behavior and the tools you wire.
DIY in n8n vs. building on echowin
Hear what your agents could sound like
Talk to a live agent, then build yours.
↑ Pick a style & talk
Joseph - Auto Repair
Joseph is the AutoWorkshop AI Receptionist, answering service, pricing, and hours questions while booking appointments and transferring calls when needed.
Builder-operator questions, answered
Questions from operators who configure their own agents. Want a walkthrough?
How much do I actually configure?
How do I wire it to my dispatch system?
Can the agent route by property and region?
How do transfers work?
How do I get calls and events into my logs?
Can I build a separate agent for guard call-offs?
Can I build one for applicant screening?
What integrations can I wire?
Do supervisors keep control?
What if the agent routes something incorrectly?
Can I pick the voice?
Can one agent handle parallel calls?
Start building your security agents
Sign up, configure the intake agent, wire it to your dispatch system, run it on your number. Clone it for call-offs. Clone it again for applicant screening.
Operators like Dave at Besh Wash run echowin across 37 laundromat locations. The builder-operator archetype works across verticals.