Turn conversations
into insights
Business Compass extracts metrics, customer intents, and unique observations from every conversation — then writes you an AI weekly report with trends, wins, and recommended actions.
Weekend call volume increased 40% — consider extended hours.
Your AI employees
Business Compass works seamlessly with your echowin AI employee. Every conversation contributes to your business intelligence.
Enterprise analytics,
for everyone.
echowin brings business intelligence — once reserved for big enterprises — to every small and medium business. Business Compass adapts automatically to your use case.
AI Business Intelligence
Your AI employees track the most important metrics, customer intents, and observations from every conversation — calls and chats alike.
AI-Generated Weekly Digest
Each week, AI writes a personalized business report comparing this week vs last, highlighting wins, flagging concerns, and recommending one action.
Long-Term Trend Tracking
Business Compass remembers 12 weeks of history, spotting multi-week patterns that single snapshots would miss.
Insights that
drive growth.
Business Compass automatically gathers insights that would otherwise take a team of data scientists and months of work — and emails them to your team.
Automatic Insights
No manual analysis. Business Compass extracts meaningful metrics from every conversation your AI employee handles.
Customer Intent Detection
Understand exactly what customers want. AI identifies and categorizes intents across calls and chats in real-time.
Multi-Week Intelligence
12 weeks of rolling data plus a master profile, spotting sustained trends and recurring patterns.
Personalized Weekly Report
AI writes a custom email digest each week — headline, key metrics, trend analysis, and one recommended action.
Your complete
intelligence dashboard.
Every conversation becomes actionable data. Watch raw interactions transform into strategic insights.
Business Compass
AI Conversation Intelligence
Revenue Discussed
Appointments
Leads Qualified
Support Resolved
Customer Intents
Key Observations
Weekend call volume increased 40%
New competitor mentioned 12 times
Avg call duration down 15%
Spanish requests up 25%
AI-generated weekly digest delivered to your team
Personalized reports with trends, multi-week patterns, and recommended actions
What Business Compass
tracks for you.
From the calls and chats your AI employee handles, Business Compass extracts the insights that help you grow.
Key Observations
Surface patterns your team might miss — repeat callers, sentiment shifts, emerging concerns, and trends across all conversations.
Customer Intent Detection
Automatically identify what customers are looking for — pricing, appointments, support, and more.
Anomaly Detection
Unusual call volumes, emerging customer concerns, or opportunities you might otherwise miss.
Transferred Call Intelligence
Get insights from the entire call — even the portions transferred to your staff. Combined with sentiment analysis.
AI-Written Weekly Digest
Each week, AI compares your performance, references historical patterns, and writes a custom email with wins, concerns, and a recommendation.
Pinned Insights
Pin the metrics and observations that matter most. Your AI employees track and update them automatically.
Intelligence from
every part of the call.
Even if you're using your AI employee as a call router, Business Compass continues gathering intelligence from the transferred portions — so you get value from conversations between your customers and your staff, not just the AI-handled portion.
Combined with sentiment analysis, this becomes powerful. Understand how customers feel through the entire journey — from AI greeting to staff resolution.
Call Router? Still get intel.
Using AI just to route calls? You'll still capture insights from what happens after the transfer.
Sentiment + Transfers
Track how emotions shift from AI handling to staff resolution across the whole call.
Complete Visibility
A holistic view — what customers asked, how they were helped, and how they felt about it.
Full Call Intelligence
Insights captured from the entire conversation
· Intent: Billing inquiry
· Sentiment: Neutral
· Discussed: Payment plan options
· Resolution: Extended payment arranged
· Final sentiment: Positive
Business Compass analyzed the entire conversation — AI handling and staff resolution — for complete intelligence.
From conversation
to actionable insight.
No setup required. Business Compass works automatically with your echowin AI employees.
Your AI Employee handles conversations
As echowin handles calls and chats, Business Compass silently analyzes every conversation — including transferred portions.
Insights are extracted automatically
AI identifies customer intents (pricing, appointments, support) and key observations (patterns, concerns, sentiment shifts).
Trends build over time
Each week, a snapshot is stored. 12 weeks of history plus a master profile spot multi-week trends like sustained appointment growth.
AI writes your weekly digest
AI compares this week vs last, references history, and writes a personalized email with headline, stats, wins, concerns, and one recommended action.
Your dashboard stays current
View insights alongside the latest digest. Pin the metrics that matter most and they'll be tracked automatically.
Full access,
zero cost.
Get AI-powered business intelligence and weekly digests at no cost while we roll out this feature. Start now before pricing kicks in.
$0
Full Business Compass + AI weekly digests — start now before pricing is introduced.
Questions, answered.
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conversation insights?
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