Language Support
Break down language barriers with AI agents that speak your customers' language. Support 70+ languages — including Nepali and other rare ones — with seamless, instant switching, powered by our new Orchestra V5 (Omega) engine.
New: Orchestra V5 (Omega)
Now supporting 70+ languages, including rare ones
With the launch of our new Orchestra V5 (Omega) engine, echowin now speaks 70+ languages — including rare and under-served languages like Nepali. Omega delivers more natural pronunciation, better accent handling, and faster language switching across the entire catalog.
Communicate Without Boundaries
Effective communication is crucial for providing excellent customer service, especially in a multilingual environment. Our platform offers robust language support features that enable your AI agent to interact with callers in their preferred language seamlessly.
With support for 70+ languages — including rare ones like Nepali via our new Orchestra V5 (Omega) engine — and instant switching capabilities, your AI agent can serve a truly global audience while maintaining the same high-quality experience across every language.
Instant Language Switching
See how naturally your AI agent switches between languages
Live Language Switching
Current Language: English
AI Agent
Hello! How can I help you today?
Voice Command Examples
Callers can switch languages at any time during the conversation by simply saying the language name!
Supported Languages
Communicate with customers worldwide in their native language
All Supported Languages
Pro Tip: Your AI agent automatically detects and adapts to regional variations within each language for the most natural communication experience.
Powerful Language Features
Instant Switching
Callers can switch languages mid-conversation by simply stating their preference. No menus, no restarts.
70+ Languages
Powered by Orchestra V5 (Omega). Support major world languages plus rare ones like Nepali — English, Spanish, French, German, Chinese, Japanese, Hindi, and many more.
Single Configuration
Write instructions once in English, and they work across all languages. No translations needed.
Write Once, Deploy Everywhere
One of the most powerful features of our platform is that you only need to write your agent's instructions once, preferably in English. The AI agent will follow these instructions in any supported language.
Benefits
- • No translation work required
- • Consistent experience across languages
- • Easy updates and maintenance
- • Reduced setup time
How It Works
- • AI understands context in any language
- • Instructions are interpreted, not translated
- • Natural responses in caller's language
- • Cultural nuances handled automatically
Pro Tips
- • Add multilingual instructions for each supported language
- • Upload knowledge base content in multiple languages
- • Test thoroughly with native speakers
- • Consider cultural nuances in your agent's responses
Best Practices for Multilingual Support
Clear Multilingual Greeting
Start with a concise greeting that informs callers about language options in their respective languages.
Keep the initial greeting under 15 seconds to avoid caller frustration.
Dual Input Methods
Offer both voice commands and key press options for language selection to accommodate different preferences.
Allow natural phrases like "Speak Spanish" or "Habla español" for switching.
Test All Languages
Use the testing tools to simulate calls in different languages and verify proper switching behavior.
Test edge cases like mid-sentence language switching and mixed language requests.
Cultural Sensitivity
While the AI handles translation, be mindful of cultural differences in communication styles.
Consider regional variations - Spanish from Spain vs. Mexico, for example.
Quick Setup Guide
Set Default Language
Go to the Settings tab and select your primary customer base's language
Add Language Options to Greeting
Include language selection instructions in multiple languages
Configure Key Press Options
Set up number keys for quick language selection (optional)
Write Universal Instructions
Create clear instructions in English that work for all scenarios
Test and Deploy
Test language switching in both chat and voice channels
Ready to Go Global?
Enable multilingual support for your AI agent and start serving customers in their preferred language. No translations needed, just seamless communication.